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Delivery and Returns

DELIVERY COSTS

For a limited time we are offering Free UK Delivery & Free UK Returns

For UK mainland postage and packaging will be £4.95. At the moment we are unable to accept orders from Northern Ireland, Scottish Highlands, Islands, Channel Isles and overseas. 

DELIVERY TIMES

Our standard delivery period is 5 to 7 working days from date of order. If you would like a faster service please make contact with us. Our chosen delivery partners for the UK are DPD.  Once we dispatch your order DPD have a facility within their app to allow the delivery address to be amended, for example to your work address or left in a safe place, this is entirely at your own risk and no responsibility will be accepted by us nor DPD for lost parcels. While we aim to deliver your goods as soon as possible some items may be out of stock and/or awaiting delivery to our depot. In most cases orders should be received within a maximum of 14 working days. We will endeavor to contact you should any delay occur with your order.

RETURNS

We want you to love your shoes but we understand if you change your mind or they do not fit as well as you would like, you may need to return them to us. We offer free UK returns, with the use of the DPD barcode label you would have received within your order. If you are looking to return all or part of your order please use this label and return it via the DPD Pickup points.

Find your nearest Pickup Shop http://www.dpd.co.uk/apps/shopfinder/index.jsp?value=

Please include your returns form, without this we are unable to process your return.

We will, at our own discretion, accept returns provided the item/(s) are unused, in their original packaging (undamaged) and are in a saleable condition. We are happy to offer you a refund for the cost of the shoe or an exchange for the same price as original purchase.

Should you choose to return using a different method, this is at your own cost and will not be refunded. Our Returns address is:

Returns Department
Thomas Partridge Shoes
Unit 1 Sun Valley Business Park
Winnall Close
Winchester
Hampshire
SO23 0LB